Privacy Policy

Coscombe Fine Porcelain takes the privacy of your information very seriously. Our Privacy Notice is designed to tell you, the user of our services about our practices regarding the collection, use and disclosure of personal information which may be provided to us via our websites, associated apps and other digital products we provide or collected through other means such as an online form, email, or telephone communication.

This notice applies to information provided by our users, whether they are a customer or otherwise. In this notice “you” refers to any individual whose personal data we hold or process.

In this notice references to the “Site” are references to any website, app or other means by which you provide personal data to us or access our services.

This notice is governed by the EU General Data Protection Regulation (the “GDPR”) May 2018.

Personal data we hold about you will be processed either because:

you have consented to the processing for the specific purposes described in this notice;
the processing is necessary in order for us to comply with our obligations under a contract between you and us; or
the processing is necessary in pursuit of a “legitimate interest”, a legitimate interest in this context means a valid interest we have or a third party has in processing your personal data which is not overridden by your interests in data privacy and security.
Personal data we collect

We may collect and process the following personal data (information that can be uniquely identified with you) about you:

log-in details and information you provide when setting up an account on the Site (“Login Information”);
profile information you provide to us relating to your account or profile with us (“Account Information”);
contact information we collect from you (for example, your name, address, telephone number, email address) (“Contact Information”);
information we collect which relates to orders you have placed with us, including products you have ordered, shipping destinations the price of products you have ordered and any customisation (“Order Information”);
information provided to us relating to payment including credit or debit card details (“Payment Information”);
a record and details of any correspondence or communication between you and us or relating to any complaint submitted to us (“Communication Information”);
details of your visits to the Site, the resources and pages that you access and any searches you make (“Technical Information”);
Generally we collect personal data directly, but we may obtain data from third parties from time to time. For instance we may licence data from a postcode database in order to ensure efficient shipping. If we do obtain your personal data from a third party your privacy rights under this notice are not affected and you are still able to exercise the rights contained within this notice.

You do not have to supply any personal information to us but the Site may not be operable without providing data to us. In particular we will be unable to fulfil an order without collecting some personal data from you.

You may withdraw our authority to process your personal data (or request that we restrict our processing – see your privacy rights) at any time but we will be entitled to complete any orders we are then processing and we may need to withhold some personal data for legal or other reasons (see below).