SECURE PAYMENT
- Direct Bank transfer.
- Online payment by credit card, debit card or Paypal, via the international payment gateway Paypal. This is a secure environment using Secure Socket Layering technology (SSL). You can check that you are shopping in a secure environment by looking for either a locked padlock icon or an image of a key in the grey bar at the bottom of your screen.
- Payment can also be made over the phone with a debit or credit card by calling our office number 01386 430123.
We do NOT store any credit or debit card information.
As well as being convenient, shopping over the internet is a safe and secure way to shop. To help keep it safe we suggest you always close down your internet browser when you have finished shopping online, especially if you use a shared PC.
It’s also good practise to keep your password as unique as possible and not to choose obvious passwords, such as your name, partner’s name, or other personal information which could be easily obtained by a third party. Never reveal your password to others and avoid always using the same password for numerous site
CANCELLATION OF ORDERS
Please ensure you have thoroughly reviewed our terms and conditions and that all your inquiries have been addressed before placing your order.
We are always happy to answer any questions you may have about us and our collections.
If you change your mind while your order is in transit, we cannot cancel and process a refund until the item has been returned to us. Please note that shipping charges are non-refundable upon return.
Any order cancellation must be requested within 24 hours of placing the order. To cancel your order, please contact us as soon as possible by email or phone. We may require specific details of the order, such as your order number and shipping address, to confirm the correct order.
Orders cancelled by the customer may be subject to a cancellation fee, and any international banking fees incurred will be deducted from the refund amount. For more
information about these fees, please contact us directly.
We reserve the right to cancel any order at any time before dispatch. In the event of such a cancellation, we will notify you as soon as possible and provide a full refund.